Northeast Systems telephony routing

Primary DID

• E.164: +12078883028
• Display: +1 (207) 888-3028

IVR map

• DTMF 1 → front desk conversation line
• DTMF 2 → business hours announcement
• DTMF 3 → voicemail recording
• DTMF 0 → replay menu

Front desk line capabilities

• Can: answer known operational facts; clarify next steps
• Cannot: live transfer
• Cannot: initiate voicemail from inside the conversation line

Escalation procedure when transfer or voicemail is required

1. Inform caller that transfer/voicemail is unavailable on the current line.
2. Instruct caller to disconnect.
3. Instruct caller to redial +1-207-888-3028.
4. For voicemail: DTMF 3. For front desk again: DTMF 1.